After-Sales Support Coordinator

Why should I apply?

We are the leading supplier of door drive and control equipment to the UK industrial door market. Customers rely on us when failure is not an option, and we have an enviable reputation for providing a first-class service right through from enquiry stage to delivery of goods.  You will contribute to this reputation by supporting the co-ordination of our after-sales customer service. The Company’s ongoing success and plans for growth also mean long-term job security. This is a fantastic opportunity to join a high-performing team in a fast-paced, evolving environment, where you can make a meaningful impact in a growing business.

Working hours are Monday to Friday, 8.30am to 5pm, although consideration will be given to any requests to work a reduced variation of these hours but still giving appropriate support across the working week.

Job Description

Your role as our Aftersales Support Coordinator will entail:

• Providing administration and coordination support for the returns process, ensuring fast turnaround, accurate records, and positive customer experiences.
• Coordinating technical service visits, enabling on-site support and minimising customer downtime.
• Delivering clear, professional communication of investigation outcomes, safeguarding customer trust.
• Maintaining precise complaint data, supporting analysis to drive service improvements.
• Processing orders accurately and resolving customer queries within tight deadlines.
• Supporting the Commercial and Technical teams with administration tasks to meet customer needs.
• Contributing to other business projects that improve operational efficiency and customer satisfaction.

What we offer

We offer a comprehensive and competitive employment package designed to support you. This includes a structured induction and ongoing training tailored to the role, featuring high-quality internal technical instruction as well as access to external courses and programmes.  Our benefits include competitive salaries, a 5% employer pension contribution, and – following successful completion of your probation – 25 days annual leave plus bank holidays, life assurance, private medical insurance, an employee assistance programme, and access to a company sick pay scheme. You’ll also be eligible for a sales-related bonus, a generous long service award, a cycle to work scheme, funded social events, and free onsite parking with complimentary tea and coffee.

You’ll be joining a collaborative, friendly team in a welcoming and supportive environment.

Person Specification

The role will suit an experienced customer service individual who enjoys handling and resolving customer issues. 

You will have:

• A strong background in handling and resolving customer queries – a calm empathetic approach, able to set and manage customer expectations, confident in managing sensitive conversations.
• Experience in an administrative support role, particularly maintaining accurate records and following structured processes.
• Proficiency in the use of ERP or CRM systems as well as being comfortable using MS Excel, Word and Outlook.   
• The aptitude to learn about our core products and their basic technical operation to support interaction with customers and suppliers.
• Skills such as accuracy and resilience under pressure, be able to coordinate actions across teams and know when to escalate issues appropriately.
• Ideally supported by customer service qualifications and experience supporting technical teams in a B2B environment but not essential.

Competitive basic salary based on skills and experience.  

Many thanks for your interest in our opportunity.