We are the leading supplier of door drive and control equipment to the UK industrial door market, trusted by customers when failure is not an option. You will play a key role in protecting our reputation for exceptional technical support by providing desk‑based, telephone aftersales assistance to engineers and industry professionals.
Our continued growth offers a secure, long‑term career opportunity, supported by industry‑leading technical training and development.
Working Hours: 8.30am to 5.00pm, Monday to Friday.
As our Technical Support Engineer, your role will begin with an in‑depth technical training programme covering the electrical and mechanical engineering behind our products. The training is expert‑level, challenging and highly supportive.
Your role will then involve:
Providing desk‑based technical support to field‑based engineers and industrial door professionals.
Building quick, empathetic rapport with engineers working in pressurised, time‑critical situations.
Diagnosing faults and advising on installation, repair and replacement solutions.
Supporting customers with replacement product quotations during technical calls.
Supplying technical information to office‑based colleagues.
Supporting technical projects and training initiatives as required.
We offer a comprehensive and competitive employment package designed to support you. This includes a structured induction and ongoing training tailored to the role, featuring high-quality internal technical instruction as well as access to external courses and programmes.
Our benefits include competitive salaries, a 5% employer pension contribution, and – following successful completion of your probation – 25 days’ annual leave plus bank holidays, life assurance, private medical insurance, an employee assistance programme, and access to a company sick pay scheme.
You’ll also be eligible for a sales-related bonus, a generous long service award, a cycle to work scheme, funded social events, and free onsite parking with complimentary tea and coffee.
You’ll be joining a collaborative, friendly team in a welcoming and supportive environment.
You will have:
Good customer service skills with the confidence to support urgent technical calls.
A‑Levels (or equivalent) or higher-level education– that has required logical problem-solving skill development such as a STEM subjects (Science, Technology, Engineering, Maths)
Curiosity and a technical mindset – to learn about specialist engineering products.
Strong teamwork skills.
Please submit your CV and covering information, stating why you are suitable for the position including your salary expectations, and we will respond to you as soon as possible.
Competitive basic salary based on skills and experience.
Many thanks for your interest in our opportunity.