Technical Support Engineer

Why should I apply?

We are the leading supplier of door drive and control equipment to the UK industrial door market. Customers rely on us when failure is not an option and we have an enviable reputation for providing them with first class technical assistance. You will contribute to this reputation by providing desk-based technical support, predominantly aftersales service, by telephone, Monday to Friday, 8.30am to 5.00pm.  The Company’s ongoing success and plans for growth mean long-term job security.  

Job Description

As our new Technical Support Engineer, your role will commence through commitment to an in-depth technical training programme that teaches you the electrical and mechanical engineering behind our products and how to provide the correct customer support.  This is to an expert level so the training will be technically challenging, of a high quality, and delivered in a very supportive classroom-based environment. Your role will then involve:

• Providing desk-based telephone support to our customers’ field-based engineers who may require assistance with installing our products or repairs, and other industrial door contacts who require technical assistance. 
• Building quick and empathetic telephone rapport with field engineers in pressurised situations, helping them to resolve time critical issues. 
• Assisting customers with replacement product quotations during technical support conversations for quick issue resolution. 
• Providing engineering information to office colleagues to support them in dealing with the technical complexities of their role.
• Contributing to technical related projects and training as required. 

What we offer

Our employment package is attractive. We offer a structured induction programme and further training relevant to the job role, including a high standard of internal technical training and external programmes and courses. We offer competitive salaries, a 5% employer pension contribution, and following a successful probationary period, you become eligible for 25 days holidays + bank holidays, life assurance cover, private medical insurance, an employee assistance programme, a company sick pay scheme, bonus related to our sales, a generous long service scheme, a cycle to work scheme, funded social activities and plenty of free onsite parking, tea and coffee. We have a great team who work well together and provide a welcoming and supportive environment.

Person Specification

• GCSEs in Maths and English (Grade C or equivalent)
• Educated in engineering subjects to Level 3 (A Level) standard or educated beyond this in subjects with a strong connection to engineering
• Strong engineering mindset – you’ll need to diagnose and solve technical problems.
• Good customer service skills – you’ll be talking to customers over the phone who need urgent and immediate help.
• Good team skills – together you will be dealing with a high volume of calls that underpin our reputation for technical expertise.
• Ideally previous work experience involving electrical engineering knowledge.  

Competitive basic salary based on skills and experience.  

Many thanks for your interest in our opportunity.