Meet the Team

We spend our time talking to our customers, ensuring you have all the information you need to make the right purchase for your requirements.

Everyone in the Sales team has in-depth knowledge of our door drives, control panels and the full product range we sell at GfA.  It means we can talk to you from a technical standpoint as well as a financial one.

We take the time to understand precisely what you need and the project for which you need it. Only then do we recommend the products that fit the bill.  

When you contact us with your door specification, or for a part or price, we know you want an answer fast. Our aim is to deliver the answers you need as soon as possible but to also ensure this is the right fit for your job.

We encourage our customers to attend one of our monthly training courses, delivered by our Technical team, to provide an overview of our product range alongside a hands-on practical session working with our TS Control panels. 

If you want to visit the state-of-the-art GfA facility in Warwick, we can arrange it for you.

We offer support with product selection, installation, commissioning and fault finding, and part of our job is to make sure you get the most from your GfA purchase.  We ensure our service standards are in keeping with our industry leading product.

We support both office based and on-site engineers who are working with GfA products. These engineers are typically:

• From service & maintenance companies
• Installation engineers fitting doors or our product for the first time
• Dealing with emergency call outs and require on the spot help

Usually, we’re able to fix the problem there and then over the phone. If you send us a photo, we can often see the issue immediately. We take a systematic, logical approach to finding faults and offering solutions.  We’re highly-trained and provide a proven support network to you and your engineers.

We also ensure everyone at GfA has the right amount of technical knowledge to serve you in their role; we created a comprehensive training course that all our teams - Sales, Customer Service, Technical, Warehouse & apprentices - go through when they join GfA.

Our extensive product range will often meet your requirements, but we know there’s not always a one-size-fits-all solution. At GfA we have the technical knowledge to design bespoke solutions for special projects. When you come to us with a bespoke brief, we’ll deliver all the  necessary drawings to bring it to life. 

We ensure our service standards are in keeping with our industry leading product and as well as spending time helping engineers, we also invest a lot of time in furthering our own industry and product knowledge to ensure we can support our Customer Services team with the technicalities of your aftersales enquiries. 

We also provide training courses for all GfA customers, delivering an overview of our product range alongside a hands-on practical session working with our TS Control Panels.

We understand that from time-to-time issues will arise, so we’re here to ensure your aftersales experience is as seamless as possible. We work with our Technical team to provide solutions swiftly, including processing any replacement products required.

Please click below to see details on our returns process.