5 Great Reasons to Contact our Customer Service Team

Over recent months, we have streamlined how we handle your enquiries to ensure you get the fastest, most accurate support possible.

Our Commercial Division is now organized into three dedicated streams to better serve your business:

• Sales: For new quotes, day-to-day enquiries, and expert product advice.

• Business Development: Proactively working with you to grow your business and explore new opportunities.

• Customer Service: Receiving and processing new orders and the the "after-care" and logistics of your deliveries.

While our teams work closely together, knowing who to call can save you time. Here are the top 5 reasons to go straight to our Customer Service team:

1. Order Adjustments: You need to change or add items to an order you’ve already placed.
2. Order Issues: You’ve received your delivery, but there is a problem (e.g., missing or damaged items).
3. Delivery Tracking: You have a specific question regarding the status or timing of a shipment.
4. Cancellations: You need to cancel an order before it ships.
5. Returns: You need to return a product, whether it arrived damaged or has developed a fault.

Get in touch with the Customer Service Team:

Email: customerservices@gfa-elektromaten.co.uk